How to Contact Us with a Complaint

You can make a complaint to us by sending an email to: info@pactfinance.co.uk

 

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Our Complaints Process

When you make a complaint, we will follow these steps:

Acknowledgment: We will acknowledge receipt of your complaint within five business days.

Investigation: We will investigate the details of your complaint and gather any relevant information to fully understand and address your concerns.

Response: We aim to resolve complaints within eight weeks. If the matter requires more time, we will keep you updated on the progress.

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Involving Our Principal Firm

As we are an appointed representative of White Rose Finance Group Limited, you may also contact them directly if you have any questions or feel that your complaint has not been addressed to your satisfaction. White Rose Finance Group Limited can provide additional support or assist in ensuring your concerns are resolved effectively.

Principal Firm Contact Email: compliance@whiterosefinance.com

Principal Firm Contact Phone: 0333 405 1954

 

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Escalating Your Complaint

If you are not satisfied with our response, or if eight weeks have passed and your complaint has not been resolved, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent organization that helps settle complaints between financial businesses and their customers.

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Contact Details for the Financial Ombudsman Service:

Website: www.financial-ombudsman.org.uk

Phone: 0800 023 4567 (free from most landlines) or 0300 123 9123

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

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At PACT Finance and White Rose Finance Group Limited, we are committed to handling all complaints fairly and efficiently. We will work together to ensure that your concerns are resolved promptly and to your satisfaction.